Customer Service

Privacy Policy

Our specially organized highly qualified and skilled team keeps our customer’s privacy on their priority. Hence, don’t reveal any information of our customer to any third party whether it’s your name, postal address, telephone number, amount paid, e-mail-id, credit card detail, payment method, product purchased, etc. However, we share your information with our shipping agent for safe delivery of your product at your place.

Free Shipping

We provide free shipping service to our customers/clients who intent to purchase our products over 1000 USD. We personally take care of our each and every foreign premium clients/customer while building a strong professional relation. Our products packed hygienically with good quality material to with harsh conditions. To deliver our products internationally except India, we provide flexible shipping options at a competitive price.

Shipping Agency

With the help of our reliable International shipping agency DHL, we deliver our products worldwide. To meet the expectation of our clients/customer according to their demand, we also use different medium of transportation such as sea, air, and subsurface transport medium.

Return and Exchange

We provide the finest quality of natural and pure oil at a competitive price. However, if you are not satisfied with any of our product, then you can simply exchange or return it to us within 30 days of purchase. We provide 100% money back guarantee.

While returning, please make sure that the oil should be unused.

The refund process will take at least 10-15 business days.

100% money back guarantee.

If the customer exchange or returns the product then the shipping charges involved in the returning/exchanging process will be paid by the customer only.

Order Cancellation

Customer retains all the right to cancel the order before product delivery by consumer support services during working hours. After dispatch of the product, order would not be cancelled and according to terms and condition customer have to accept it.

NAAYA preserve all the right for cancellation of product order in case of unavailability of the product or price fluctuation. Even those products can also be cancelled in these circumstances which were accepted to deliver.